Passion to Profession

Customer Service What is customer service? Customer service is the process of ensuring customer satisfaction with a product or service. â€Å"Customer service is not about you or your company, it is about the customer. – It is about the customer's wants, needs, and expectations. † (Bolden, Colon, 2010) Often, customer service occurs while performing a transaction for a customer such as making a sale or returning an item. It can take the form of personal interaction, a phone call, or by other means. It is an important part of our job and should not be seen as an extension of it.A company’s most vital asset is its customers and without them, we would not and could not exist in business. When you satisfy our customers, they not only help us grow by continuing to do business with you, but recommend you to friends and associates. Every single contact with a customer can either cultivate or corrode the relationship with a customer. This includes every letter or email t hat is sent out, every ad that may run and every phone call made. Working as a Medical Assistant in a doctor’s office is direct contact with patients in many aspects. Similar essay: HR Profession Map ExplainedThe customer service starts from the moment the patients walk into the office. Many patients have questions and concerns about their treatments, illnesses, tests, lab results, financial status, etc. , and it is the job of a medical assistant to effectively serve the patient to their satisfaction. My career goal is to teach in the Allied Health field and customer service is a must. The three-fold Bachelor’s degree I am now working on at Florida Technical College consists of Health Service Administration, Health Information Technology and Medical Assistant.It will equip me to teach clinical and practical skills to Medical Assistants and other health professionals. In order to accomplish my goal to teach, it is imperative that I learn effective customer service skills. When dealing with students, customer service means going the extra mile, helping students with their questions and their thirst for knowledge. It also means making sure tha t when it’s time to start the clinical practice; each student understands technique and the importance of following rules and guidelines. In all sense, teaching requires good communication and customer service skills.Teachers provide a service, provide the community with educated people, provide the students with a safe learning environment, and provide the students with useful and relevant education. Teachers do not only teach class, they send out emails, post updates on blogs, have a website on a server; they motivate the students to learn what I know they need to learn. In order to be a good teacher, you have to develop a program that is suitable for your students. You must prepare activities which can enhance the physical, intellectual and cultural abilities of students.A teacher can do so much better in their career and in accomplishing their educational goals with their students if they would add a little customer service strategy to their teaching. Communication Commun ication is a two-way process of reaching a mutual understanding in which participants not only exchange (encode-decode) information, news, ideas and feelings but also create and share meaning. (Graham, Paul, 2006) Communication involves means such as listening, speaking, writing and reading. All these means can be used for an active communication process.In general, communication is a means of connecting people or places. Many times, one of the biggest challenges people face when developing customer relations skills is empathy. If we are empathetic, it helps us better understand a person or situation, enables us to resolve differences, build trust and respect, and is imperative in leadership. In my personal experience in the medical field, communication has always been very important, and has also gone hand in hand with empathy–the ability to identify with and understand somebody else's feelings or difficulties.Good customer service cannot exist without communication. When I worked as manager of an assisted living facility in Lewiston, Idaho, my job was communication between the elderly residents and their families, doctors’ offices, hospitals, and healthcare and social service agencies. Many times I was liaison between the resident and Medicare/Medicaid. Effective communication required phone calls, conversations with residents and family members in order to make important healthcare decisions, formal and informal memorandums to staff and/or management, and formal professional letters.In all essence, customer service and communication cannot work individually. Communication in all its aspects is imperative for effective customer relations. References: 1. Bolden ,Colon. Jun 28, 2010. Customer Service Tips-The Best Way to Treat People. Retrieved from: http://www. articlesbase. com/customer-service-articles/customer-service-tips-on-the-best-way-to-treat-people-2738621. html 2. Graham, Paul. 2013 Web Finance Inc. Retrieved from: http://www. business dictionary. com/tips/customer-service

Loren Eiseley: How Death Became Natural Essay

Loren Eiseley describes how the human quest for certainty has led to consider the death before life. Death was seen as an unnatural thing at the time, especially Christians believed that it was the â€Å"Fall from the Garden†(33). Then, Eiseley describes that the concept of death or extinction is a necessary precursor for an evolutionary theory. He justifies the Death’s becoming natural through the transition from deism to catastrophism. The displacement towards catastrophism is therefore shown as the explanation of the extinction of living forms and the reason why death became natural. From Eighteenth century until toward the final decade of the century, people did not accept the idea that the species could be â€Å"utterly extinguished†(42). Deism was certainly the philosophy they believed to explain the extinction; They believed that God â€Å"immediately interposed his will in nature†(42) and â€Å"supernaturally intervened in mundane affairs†(42). However the first chapter, How the World became Natural, describes that the sense of divine intervention in Nature was being lost and instead the gradual and incessant action of natural forces were recognized in producing geological change. Likewise, catastrophism â€Å"persuaded man to accept both death and progressive change in the universe†(44). Instead of the conception that all the â€Å"major structural plans existed in the mind of God†(46), people started to observe the patterns of life, â€Å"the divine blueprints, persisted from one age to another†(48). â€Å"Life was a historic progression in which the past died totally†(49). Sir Charles Lyell says that the reason why it is inevitable for some species to suffer a reduction in numbers and to be replaced by others, and thus the life is a long course of geological change by natural forces is that â€Å"every living creature competed for living space and that every change of season, every shift of shore line, gave advantages to some forms of life and restricted space available to others†(51-52). From his observation, Lyell makes Death become natural— â€Å"a product of the struggle for existence†(51). However, extinction of species cannot be fully elucidated even by conceptions of extinction according to catastrophism.†It can be ascertained only by careful and precise field observation†(33). There are so many theories, but most of them are unprovable. Relevant matierals such as fossils may help raise objections to those theories, but the theories must be constantly tested and discarded to produce better hypotheses based on the surviving data. Natural disasters in the shape of disease or climactic shifts may be sufficient to explain a mass reduction in the numbers of particular species, but they are still insufficient to explain the reason why the species are not able to rebound. For example, faunas and floras that were prevalent in certain continents were no longer living representatives in Europe. Yet, the reason for their reduction in numbers is only theoretically stated either â€Å"by man or by changes of climate†(39). Lyell even overthrows the â€Å"extinction-in-mass conception of the catastrophists† (54) in order to find an accurate explanation about the geological change of faunas; â€Å"Faunas might shift with time and geography, but this might not involve necessary progression through the vertical realm of geology†(53). Questions 1. Can catastrophism be an accurate and adequate explanation to the extinction of living forms? 2. On page 54, life is described by Lyell as â€Å"a perverse, unexplainable force that crawled and changed through the strata†. What is the relationship between life and death according to Lyell? 3. What is â€Å"the secret†(57,58) to death according to Lyell? 4. Why did Lyell overthrow catastrophistic idea?

Chronic Kidney Disease Research Paper Example | Topics and Well Written Essays - 2000 words

Chronic Kidney Disease - Research Paper Example Chronic Kidney Disease becomes evident after kidney function is extensively impaired. Identification of disease process helps people to understand its cause, modes of treatment and outcomes from treatment or failure to treat. The purpose of this paper is to discuss the disease process, major treatment strategies and their impact to the disease process, and give a Nursing Evidence-Based Practice. It will also present a case study on the disease, and present a Nursing Care Plan for the disease. Chronic Kidney Disease is a problem that occurs when a kidney function is impaired by a disease, causing damage to it. Impairment on the kidney results from some of the organs attached or related to the kidney having been affected due to other infections. Examples of the diseases commonly associated with causing kidney failure include diabetes, high blood pressure, urinary tract obstruction, and recurrent kidney infections, among others. According to Medical News Today (MNT), there are a number of factors that contribute to developing chronic kidney disease, which include; a family history of the disease, age; this disease mostly affects people over 60 years, urinary tract obstruction, kidney diseases at birth, high blood pressure, sickle cell disease and medication, among others (Nordqvist, 2013). Chronic Kidney disease affects the normal functioning of the body. According to National Kidney Foundation (NKF), the kidney is responsible for production of hormones called erythropoietin (EPO), which signals the body to make red blood cells (NKF, 2008). When one has kidney disease, the body may not be able to make EPO and this leads to reduced red blood cells which may lead to anemia. Since a combination or a group of cells of the same kind and which perform similar function makes a tissue, the effect of chronic kidney disease on cells affects formation of tissues. An arrangement of

Security Planning and Assessment Essay Example | Topics and Well Written Essays - 2500 words

Security Planning and Assessment - Essay Example The management of Information Security Risks and to implement various methodologies to mitigate the security risks is a growing challenge in the filed of Information technology. The battle is on for finding out the efficient ways and design methodologies that can analyze the security risks and implement the appropriate mitigation solutions. As, every event or technique has various technologies involved that speed up the business processes there are also prone to increase risks of computer intrusion, fraud, disruption and many more. A successful organization not only relies on finding innovative solutions or products but also on the effective implementation of those solutions. Here, technology plays a major role as these technological developments can make the implementations simpler, providing a wide range of choice. But the question arises so as to which is the right choice This can only be answered by thorough research on the cost, stability and reliability of the technology to be used (WALSHAM, 1993). The Information System of the firm should be able to process this task by taking the external (technology functionality) and internal (business environment) entities into account. Thus, the understanding and integration of technological innovations plays a key role in the modeling of any Information System to support the business goals and strategies. ... The organization has to analyze all the possibilities and provide the solution that is technological stable and cost-effective, to implement, maintain and modify in future. Security Management and Responsibilities Data Owner Each Line Department of the company, with its own computing facilities will appoint a senior member of the staff as Data Owner. Those systems which are operated throughout the company should also have a designated Data Owner. Data Owners across the company will be advised by the Head of ead HeadInformation Compliance and Policy. With the existing systems, advice is available to help data owners meet their responsibility in complying with the Information Security Policy. Systems Development All systems must comply with the main IT strategy developed for the company by the IT team. Mark Walker, a senior systems analyst, states that an IT strategy is the single most crucial factor for the success of an organization dependent on IT for its operations (Walker, 2000). All system developments must include security issues in their consideration of new developments, seeking guidance from the Head of Information Technology. Management Responsibilities The management plays the most important part in building a successful IT infrastructure (Royce, 1998). Management's responsibility goes beyond the basics of support. They are the ones responsible for setting the tone for the entire security program. Generating awareness is the most important activity of the management. The management must instruct the staff of their security responsibilities. Managers should determine the authority of individuals with respect to access to specific information systems. The level of access to specific systems should be

Apology by Plato Essay Example | Topics and Well Written Essays - 1000 words

Apology by Plato - Essay Example However, their works are written during the years witnesses of this trial were still alive, so it is likely Plato was trying to give a fairly accurate picture of what had happen during the trial. Historians are still puzzled by the reasons Socrates was executed. Athens, the city philosopher lived at the time, enjoyed many liberties, the freedom of speech and democracy, and was favoring wise man and philosophers. Socrates was often outspoken of his critiques on the society and governance of that time. He was often found speaking in the market squares and workshops, where he would discuss moral issues and views that were in odds with his set of values – thus was putting himself in odds with other people. He developed his own set of views which he was following regardless of the circumstances. He dared to refuse follow the orders of bringing a man to a trial, however, he did nothing to change the order – he simply went home. Some of his teachings appeared antidemocratic, e .g. he was speaking against a right of any free citizen to speak in Athenian assembly. He was a famous educator of the young people, however he was doing it free of charge, and he was very poor himself. Being so outspoken, finally he was officially charged with "refusing to do reverence to the gods recognized by the â€Å", and also of corrupting youth. However, the real reasons, most likely, were political – he was very vocal with his critics. In modern times, Socrates’ death has generally been seen in two ways: as the conflict of the individual with the state and as the downfall of rational, talkative man. (Wilson, 2007, p.192) The whole trial and conviction is a sample of ethnocentrism. Society at large, or, better yet, the influential people of Athens, had certain views they were comfortable with and, therefore, considered them being right one. Socrates’ views came into opposition with this mainstream opinion. He was stigmatized, and then punished for being so different. His death had to give Athenians sense of being right, and him – being a criminal and the one, worth of punishment. So his views, measured against the mainstream society’s opinions did not stand the ground. And, as it is often done, those who speak differently are often reprimanded, persecuted and punished. It is not the same as in the case with someone being a real criminal. Even though there is no clear evidence of either Socrates’ guilt or innocence, according to him, he did not do anything that would merit such severe punishment as death. To the contrary, he was trying to serve his fellow citizens to his own hurt. He did not have any gain from his services; to the contrary, he was very poor, which was documented by several historians. He often neglected his family to be of the service to his students. So the outcome of his trial is a clear and extreme example of ethnocentrism. â€Å"Silencing dissent in times of conflict results from equating criticism of society with disloyalty†, as Joel M. Charon put wisely in â€Å"Ten Questions†. This is exactly what was happening. Socrates’ prosecutors had to have justification for their action – they wanted to rid themselves of the man they could not stand any longer. So they had to fabricate accusations – which Socrates answered in the â€Å"Apology†, and refuted as being false and inconsistent. However, it seems that Socrates himself took this trial as a

Health behavior and social media Assignment Example | Topics and Well Written Essays - 500 words

Health behavior and social media - Assignment Example There were no statistically significant differences at post-test, controlling for pre-test values, for any of the study variables between the intervention (n = 51) and comparison groups (n = 35). After collapsing across groups, however, there were statistically significant improvements following the intervention for knowledge, intention, selected behaviorvariables, and self-efficacy. The evaluation of this theory-based asthma education intervention demonstrates the positive impact this curriculum can have on a sample of asthmatic adolescents. This study applied the social cognitive theory, on knowledge, intention, behavior, self-efficacy, and self-consciousness, for the main purpose of evaluating the effects of an asthma education program on knowledge, self-effectiveness and self-awareness amid youth with asthma. This theory was applied in the following ways. Extra variables were evaluated which includes self-accounted asthma control behaviors (use of peak flow meters, holding chambers, and inhalers, trigger prevention and treatment observance) and objectives linked to the actions when youths are unaccompanied and when in the company of their friends. The results obtained suggest that the theory chosen was effective in the study. Particularly, progress was established in knowledge and self-effectiveness from baseline to direct post intervention. Progress was established for the objective when unaccompanied from baseline to post program and from baseline to 5 weeks track record. Progress in holding chamber use were established from baseline to post program from baseline to 5 week track record. Progress was also established for the number of days a holding chamber was applied in the past week from baseline to 5 week track record. In these similar occasions, the holding chamber was used in combination to every day treatment more willingly than on account of enduring

Cost Scenario Essay Example | Topics and Well Written Essays - 1000 words

Cost Scenario - Essay Example A feasibility study has to be conducted so that the management can take a decision as to accept or reject an order. Consultants Judy Capko and Rebecca Anwar suggested in an article for American Medical News. It will provide the objective information to evaluate existing services and strengths. An understanding of the competition and marketplace indicators that affect the business is possible. This is the best way to grasp the impact of future decisions which can be considered. The feasibility study will help to accurately anticipate what will and will not work in varied situations. The company will be able to determine what resources are essential to complete varied There are different alternatives which a company can choose from in order to solve its problem of whether or not to accept an order for a product which requires displacing another product from production. One alternative choice would be to hire someone who could take care of all the issues the company has. The company can hire someone who will discern whether the company will accept an order for a product which requires displacing another product from production. Another alternative action is to form a team that will find simple but efficient ways that can help in solving the company's problem. The team will develop an analysis that will choose between the ordered product and the products that might be displaced. The third alternative action for the company is to lessen its product offerings to give way to the new order. By lessening the product offering of the company, it will have lesser financial problems and lesser concerns but it can give the company lesser clients (Dallas Busi ness Journal, June 23, 2000). Risk analysis Quantitative risk analysis is a very useful instrument for considering risk, but it can only conduct risks that have been identified. There is always some confusion between the notion of identification and assessment. In many cases, managers and decision makers 3 presume that if quantitative risk analysis has been carried out then most possible risks have been addressed. They thus avoid engaging in a critical evaluation of the procedure. A good example of the lack of alertness of human factors within the risk assessment procedure caught up an organization that dealt with nuclear processing and subsequent storage of nuclear waste. The project concerned the design and development of an appropriate repository for the waste, which had a potential for high risk to society over a substantial timescale. Within the initial phase of the project development at the design and conceptual phase, quantitative risk analysis focused on the failure rate of technological issues. No provision was made for conducting risk assessment on the project team or any other people involved in the process, except in terms of technology. The risk for hiring someone to solve the problem is too much use of time. One person will have difficulty in providing solutions to a uni que problem. The risk for forming a team will be the differing views of each member of the team that might lead to inconsistent analysis of the problem.

Contribution of Management of Information Systems to Information Essay

Contribution of Management of Information Systems to Information Systems - Essay Example The paper tells that businesses are more prone than any other body to rely upon the use of information systems to conduct their daily operations and for communication within the organization. Information systems hold data regarding the business operations, employees, sales statistics, stock, and the most popular products. The software has also advanced to the level where it is easier for information systems to compare statistics and data and help management in forming critical decisions regarding business operations. It is also easier to transmit this data from one manager to the other and provide different managers with their required data easily. Not only do information systems show information, they are now able to analyze information and help managers in making decisions regarding the company. However, computers and information systems do not have a brain of their own and the decision of which software to use and which information system would be best fitted to the requirements o f the company, lies in the hands of the management of the company itself. Information systems are a critical and important aspect of businesses and other organizations now. The mismanagement of an information system can lead to the incorrect transmission of information, which can prove highly consequential for a company. Moreover, if the information system was chosen is not adequate for the task it is to perform; this may lead to inadequate results and an improper analysis. Hence, it is highly important for information systems to be managed correctly and the correct software is used with frequent updates to allow for information systems to be as beneficial as they should be for a company.

GM Research Essay Example | Topics and Well Written Essays - 1500 words - 1

GM Research - Essay Example Research studies also show that this plant is capable of preventing lipid accumulation in the body thereby helping in weight loss. Natural Garcinia has a certain concentration of the active chemical. However, with the accelerating percentage of people turning towards Garcinia for easy weight loss has been the main focus of genetic engineers. The rind of the fruit was used to make medicinal extracts. Genetic engineers have modified the plant such that the active chemical is now produced in the rind as well as in the endosperm (pulp) of the fruit Trials were conducted on animals (rabbits). No serious condition was noticed in animal trials. Mild ocular irritation occurred when the extract was given in the right eye (Ohia et al,2002), however no literature so far suggest that the extract causes any health problems in humans. Traditionally the agriculture industry has been the best supporter and beneficiary from innovative technology. Interbreeding and natural selection of plant traits have been a common method to grow naturally modified crops for better yield and plant characters. However, the same technique in the laboratory has been developed paving way for the much debated genetically modified crops. Genetically modified crops are not only important to science and researchers but are of immense importance to the farmers as well. The growth projection of GMO’s is directly proportional to the profits of farmers growing the GMO’s. Contrary to the most common perception that growth of genetically modied organisms or plants are anti-democratic in nature, studies and surveys have established that growing these GMO’s are in fact much more beneficial than growing the ordinary forms of the same crop or plants.†In countries where farmers are allowed to grow GM crops, they increasingl y choose to do so. In 2010, 15.4 million farmers in 29 countries cultivated GM crops† (James,2010). Growing Garcinia Cambogia will

Padini Holding Berhad Essay Example for Free

Padini Holding Berhad Essay 1.1 Background of the company Padini is a Malaysian-domiciled investment-holding company headquartered in HicomGlenmarie Industrial Park, Shah Alam. Incorporated in 1971 as proprietorship under the trade name Hwayo Garments Manufacturers Company, Padini was initially engaged in the manufacture and wholesale of ladies wear. The company subsequently added men’s and children’s lines to its offerings when it established its first three brands from 1975 – 1987. In 1988, Padini discarded its role as wholesaler to take up the role of consignor. Thereafter, the first single-brand store distributing Seed was opened in 1992 in Sungei Wang Plaza, Kuala Lumpur. The company has nine labels in its family of brands and retail in 330 freestanding stores, franchised outlets and consignment counters in Malaysia and around the world. The company’s subsidiaries include Vincci Ladies’ Specialties Centre Sdn. Bhd., which is engaged in dealing of ladies’ shoes and accessories; Padini C orporation Sdn Bhd., Seed Corporation Sdn. Bhd., Yee Fong Hung (Malaysia) SendirianBerhad (Yee Fong Hung) and Padini International Limited, which is engaged in dealing of garments and ancillary products; Padini Dot Com Sdn. Bhd. (Padini Dot Com), which is engaged in provision of management services, and Mikihouse Children’s Wear Sdn. Bhd. (Mikihouse), which is engaged in dealing of children’s garments, maternity wear and accessories. Tizio was introduced to the public with the opening of its first outlet in Mid Valley Megamall in Nov 2012 and subsequently in Paradigm Mall on 23 May 2013. Like almost all of the Group’s Brands, Tizio was developed in  -house by, and is registered to the group. Anticipate more presence from Tizio in the coming years as the brand has been slated to become an addition to the group’s portfolio of core brands.  On 5 March 1998, the group was listed on the Second Board of Bursa Malaysia Securities Berhad (Bursa) and thereafter, transferred to the Main Board on 4 August 2004. The Main and Second Boards merged on 3 August 2009. Major shareholders of the group as at 8 July 2013 are Pang Chaun Yong with 44% and Skim Amanah Saham Bumiputera with 5.0%.

Non Print Media On Education Education Essay

Non Print Media On Education Education Essay The positive impact of non-print media on education is increasingly important among students who are struggling to learn English in school settings. As Aufderheide (1993) claims, media influences peoples understanding of social reality. In particular, non-print media has a close relationship with contemporary technology which students have access to in their daily life. The value, belief and understanding of the world views may be constructed from non-print media. For example, the first point is that their participation in online chat provides a precious opportunity to communicate with people in the whole world so as to improve their language expression and construct the world views. Secondly, commenting on fan fiction processing and evaluating online information are beneficial for students to share opinions and develop critical thinking. Thirdly, playing video games, in some ways, develops students narrative thoughts, which is helpful for improving their written compositions. Theref ore, we need to recognize the genuine pleasures and benefits students receive from non-print media. Compared with the previous blog 3, I place an emphasis on the teachers input this time. The teacher will teach students language structures which will be used in photo captions and utilize non-print media such as movie segments and photos to guide students. When students understand what they need to do in the final presentation, they will pay more attention to non-print media effectively in the preparation stages and gradually find non-print media assisting their language learning. Barthes (1968) indicates that a writerly text has various meanings, and it requires people to actively explore and appreciate it. Students are asked to make photo albums and recreate or delete one character based on the original movie they choose. In the preparation stage their abilities of innovative thinking and language proficiency are gradually developed. For example, in my activities, the teacher gives examples of how to use language structures to write photo captions. It is a helpful way to construct students basic knowledge. When students understand the instructions, they can take the initiative to discuss, search for useful information and work in cooperation with each other. Task 2 requires students to recreate or delete a character and this part is not taught in class but needs students active exploration and appreciation. In the presentation, students need to do reasonable assumptions and give detailed explanations. In my activities, formative assessment will be used to monitor students learning progress and score their final presentation because formative assessment is an effective tool to adapt the teaching to meet students need. There are some reasons why I use formative assessment. First, it helps the teacher to know what students learn at a particular period and modify the instruction accordingly. For instance, when students ask the teacher questions or present what they have done, the teacher will know current status of their language ability and give them advice. Because of effective feedback from the teacher, students may find opportunity to revise and rethink their learning. I think students need to ask themselves what I have done and what I need to improve in every step. Second, it helps students to reduce pressure. Formative assessment is an ongoing assessment and it focus on process rather than results. In every stage, students may receive the teachers feedback and other peers sugges tion, so they may have clear direction how to do better in the final presentation. To a certain extent, it releases students pressure. Their participation in discussion and feedback time also gives them chances to modify and replan the upcoming presentation because the role of formative assessment is to improve learning. So the purpose of using formative assessment is to help the teacher and students clearly know learning improvement in every stage. A students feedback form will be designed as one part of formative assessment because I think students self-reflective process is very important. When filling in the feedback form, they may rethink what they have done, where they should improve and what they learn from this cooperation work. Students feedback form helps the teacher to modify the instruction, and create appropriate lessons and activities next time. Teaching material and Assessment Target group: F.6 ESL students with high English proficiency Class Size: 6 groups of 4 students (24 students) Learning Objectives:  ·impart basic knowledge of language structures  ·improve communication and cooperation skills by using non-print media  ·develop critical perspectives on movie characters adaptation  ·improve their confidence in speaking English Non-print media involved:  ·Photo  ·Movies  ·Electronic Magazine  ·Facebook  ·Websites Requirements:  ·Students work in groups of 4.  ·Each group needs to make a photo album and the photos (not more than 15) need to be chosen from the movie they watch. Task: 1 Present photo captions (15 minutes each group) by using certain language structures (the teacher will give the input before the presentation). Every student need to attend the presentation. 2 Based on the original movie, recreate or delete one character and state reasons. Date Duration Input Output Sep 4th Lesson 1 40 minutes Break 15 minutes The teacher needs to 1 teach students some language structures which are used in photo captions 2 tell students what content and features should be involved in captions The students will 1 understand how to use a one-sentence or two-sentence description in a photo caption 2 know how to use a photo caption to best present the movie theme Lesson 2 40 minutes 3 show some movie segments and choose photos which best present the theme 4 give the examples by using language structures to describe photos Students preparation stage 1 Students review what they learn in class individually. 2 Students discuss which movie they want to choose and what photos best represent the theme. (Remarks: Students can share ideas after class or use online tools such as Facebook because it functions as a discussion board and photo sharing platform. 3 Students can read some electronic magazines because they include the latest news of movies and characters, a great number of photos and film reviews. 4 If necessary, students can ask the teacher questions when they meet difficulties. 5 Each group spends some time rehearsing the presentation. Date Duration Students The teacher Sep 16th Lesson 3 50 minutes Break 15 minutes Continuous 50 minutes 1 play some movie segments and briefly introduce the main theme and content 2 show photos album and use certain language structures to describe the photos 3 Illustrate the reasons why your group recreate or delete one character 4 Other groups students can ask questions if necessary 1 assess each groups presentation 2 ask questions after the presentation Feedback Form: Presentation Group ___ Group members name:___________________ Grade:________ Assessment items Needs improvement Satisfactory Good Excellent Ideas and organisaiton 1 Can use certain language structures to describe photos 2 Can link the movie theme and supporting details to photos 3 Can express reasons why recreate or delete a character 1 1 1 2 2 2 3 3 3 4 4 4 Language 1 Can use appropriate words and expressions 2 Can use grammar structure clearly 1 1 2 2 3 3 4 4 Pronunciation and delivery 1 Can pronounce words clearly and accurately 2 Can speak at a measured pace 3 Can make the voice heard satisfactorily 1 1 1 2 2 2 3 3 3 4 4 4 4 Communicative strategies 1 Can use appropriate body language (i.e. eye contact, movements, gestures) 2 Can use the available time to cover the main point 3 Can finish the presentation in the regulated time 1 1 1 2 2 2 3 3 3 4 4 4 Cooperation and Responses 1 Can cooperate with group members fluently 2 Can answer the teacher and other students questions immediately 1 1 2 2 3 3 4 4 Comment Students feedback form Non-print Media Less use Appropriate use Usually use More often Photo Movies Electronic Magazine Facebook Websites Do you think non-print media is useful in your language learning? If Yes/No, state some reasons. _______________________________________________________________________________________________________________________________________________________________________________________________________________ What difficulties you meet when you start your group work? __________________________________________________________________________________________________________________________________________ In your mind, what do you need to improve in your final presentation? __________________________________________________________________________________________________________________________________________ What do you learn from this group work? __________________________________________________________________________________________________________________________________________ Do you have any suggestion for the next activity? __________________________________________________________________________________________________________________________________________

Capitalism Essay -- essays research papers

Capitalism Today in the United States, a free market system or capitalism is the main economic system. I am interested in this subject because I someday wish to own my own business. I believe that in the future this topic will be very useful to me. Among the topics that I will discuss are the greeks and romans early practices of capitalism, the ideas of Joseph Schumpeter, Rush Limbaugh, and Karl Marx, corporations, regulation by the government, and Reaganomics. I will also discuss the relationship between inflation and unemployment. In addition, I will give my own perspective on the economic theories that I'm presenting. These are just a few of the things that I will be discussing in this paper. HISTORY OF CAPITALISM Many of the institutions of capitalism can be traced back to Greek and Roman times. Things such as trade, moneylending, and insurance were well known practices to them. Unfortunatly, growth of the Roman Empire prevented further development of a private business class. As power over economic growth came back to the people or lords during the Middle Ages, modern capitalism started to evolve. (The Software Toolworks Illistrated Encyclopedia) In the late Middle Ages, the medieval economy was based on MANORALISM. This system said that peasants worked on the land that the lord's owned, but everthing that was produced by them was kept in return they had to perform services or pay dues to there lord. During this time period, there was no incentive to produce large and productive resources. The end of the midieval Manoralism was brought about by a larger demand for goods. Kings competed against lords, and lords competed with peasants for the rights to what was produced. As a result, there was an emergence of merchants and businessmen who accumulated large sums of capital. In addition, there was also a large emergence of banks and the start of corporations. (Galbraith Pg. 58) The only other economic system that got much attention was a new idea called Communism. A person named Karl Marx wrote a book called the Communist Manifesto which thought of the state as being the main controller of economic growth, unlike capitalism where the people in a free market are the main controllers of economic growth. In the 19th century when most of the world like Britan, France, Germany, and the United States were in the age of ... ... get elected to be president is because he plays the game of class warfare. Clinton did a good job of convincing the poor and the middle class that Reagan did them wrong. Clinton believes that the rich should be punished by higher taxes. I ask you, "why should you punish prosperity?" The main goal of the liberals and Bill Clinton is the reditribution of wealth. The key question to ponder is, " when do profits become unfair and excessive?" (Limbaugh Pg. 118-119) In conclusion, capitalism is the best thing to help the United States economy grow. The entrepreneur is the person who makes this economy rum smoothly and profitably. A creative person at the head of a company can do alot more than a person who is at the head of a state-runned bureaucracy. This is true because the entrepreneur has incentive to do the job correctly, but the bureacrat has none because he knows that his job will still be there tomorrow no matter how he performs. I will agree that pure capitalism won't work because you still need environmental laws and other laws to protect the consumer. However, problems begin when extreme socialistic views like Bill Clinton's are imposed.

the chrysanthemums Essay -- essays research papers

â€Å"The Chrysanthemums† by John Steinbeck   Ã‚  Ã‚  Ã‚  Ã‚  The short story â€Å"The Chrysanthemums† shows how extraordinarily forward thinking the author, John Steinbeck, was in his understanding of the pressures that women dealt with in his time. Through the exploration and illustration of women’s emotions, Steinbeck gives us a view into the struggle of women in the early 20th century to find a place for themselves in society as well as establishing their own sexuality(Charters, 502).   Ã‚  Ã‚  Ã‚  Ã‚  The story starts out with the description of a grey fog over the place where the story is set. The significance of this is to set the mood of the story. It also is a possible representation of how the main character of the story, Elisa Allen, feels about her life. Elisa is first introduced working in the garden planting her flowers, and while doing so looks up to see her husband talking to two men in suits. She later asked him who they were and he said that he sold them some steers and â€Å"got nearly my own price, too†(The Chrysanthemums, 2). This shows the fact that all the business of the family was handled by the man, and that in general women’s inputs were not considered, if they were ever given. However Elisa is by no means a woman who is unable to do things herself, Steinbeck makes a point to mention that â€Å"The chrysanthemum stems seemed too small and easy for her energy†. In the narration and description of Elisa’s garden a nd her chrysanthemums are ...

Half Caste and Two Scavengers in a Truck, Two Beautiful People in a Mercedes :: John Agard Lawrence Ferlinghetti Culture Essays

Half Caste and Two Scavengers in a Truck, Two Beautiful People in a Mercedes Of the two poems from the other cultures booklet, I have decided to compare â€Å"Half-caste† by John Agard and â€Å"Two Scavengers in a Truck, Two Beautiful People in a Mercedes† by Lawrence Ferlinghetti. In this essay I will discuss the meaning of the two poems and what the poet is trying to get the reader to think and / or realise. The poem describes four people held together for a moment at a red traffic light. There are two scavengers, garbage men 'on their way home' after their round, and two beautiful people, an elegant couple 'on the way to his architect's office'. The garbage men’s day ends where the young couple's begins. The poet compares the two pairs in detail, and then seems to ask - at the end of the poem - whether America really is a democracy. The poem's structure is fairly free. The poet doesn't use punctuation; instead, he begins a new line when he wants us to pause in our reading. This slows the poem down and gives us time to appreciate each idea. The poem appears very fragmented on the page. This might suggest the fragmented or 'broken' nature of society? The language used in this poem is used in different ways to convey his ideas. For example; the title shows us straight away that the poem will be about the contrasts between two pairs of people. ‘Scavengers’ is a belittling term for the garbage men because it suggests that they live off the rubbish of others - a scavenger beetle lives off rotting flesh. However, Beautiful People is a compliment. So, right from the start, we feel the garbage men are at a disadvantage. In line 7 Ferlinghetti writes the garbage men are 'looking down' into the Mercedes. This is literally because the garbage truck is taller than the car; there is a hidden ironic message too. You might have expected the rich couple to 'look down on' the garbage men, not the other way round. The descriptions of the four people are very visual, making it easy to imagine the scene. Appearances tell us a lot. The rich couple are very fashionable: he has an expensive 'hip three-piece linen suit' (line 11) while her blond hair is 'casually coifed' (line 13). On the other hand, the garbage men are grungy (line 17). The younger one has sunglasses & long hair (line 24) just like the Mercedes driver, which forces us to compare the two. The poem wants us to seriously consider how different two people of the same age and race could be so

Avro Arrow

Avro Arrow Since the dawn of mankind, humans have always wanted to conquer the skies. After the Wright Brothers first flight, mankind has dreamed of bigger and better aircrafts. Shortly after World War ll a company named Avro Aircraft Limited was assigned the job by the Royal Canadian Air Force to build supersonic twin engine interceptor which could defend Canada against Soviet Bombers during the Cold War. With a plant in Milton, Ontario and 14 000 employees, Avro Aircraft Limited built and manufactured ones of the greatest planes in aviation history.The plane was a masterpiece; it flew at nearly mach 2 and had futuristic technologies which would match up to planes from today. The Avro Arrow program turned out to be a huge waste of the effort and money, as it was cancelled less than a year later. There can be many reasons why it was cancelled but the biggest was the immense pressure put on Diefenbaker by President Eisenhower and the United States Air Force. Other reasons could be bec ause of its huge price tag, a new emerging era of anti-aircraft technologies, or the fact that it had many little flaws in its design.Terminating the Avro Arrow program was the right and smarter thing to do by Prime Minister John Diefenbaker and his Conservative Government. The Avro Arrow was a Canadian marvel but came with a huge price tag. The program cost hundreds of millions of more than the estimated price. Originally the Royal Canadian Air Force wanted 40 aircrafts for an estimated $118 million but, the price tag for the interceptor rose from 2 million to 12, and at the same time demand for interceptors fell as the world entered the age of long-range missiles.When Prime Minister John Diefenbaker cancelled the program the price tag stood at $247 million for the aircraft and $132 million for the Iroquois engines. A total cost of $374 million for a bunch of scrap metal. Clearly the project wasn’t worth as much as they were spending. The company’s estimations were wa y off and the project turned out to cost one-eighteenth of the total national budget, which was money that the government didn’t have to spare and could have used for cheaper alternative defensive mechanisms.In the mid 50’s the world was entering a new era of anti-aircraft missile technologies and smarter missiles were being invented. As Canada was busily trying to find buyers for the Avro Arrow, the Americans were also hard at work trying to sell their BOMARC missiles. When Canada tried to sell the Arrow to the Americans, they tried to sell their BOMARC missiles to Canada. Unfortunately, Canada failed to sell the Avro Arrow to any nation. Instead the newly elected Conservatives cancelled the Avro Arrow program and decided to buy $200 million worth of BOMARC missiles.With the purchase of the missiles, the Canadians signed the NORAD (North American Air Defense) agreement which made Canada a partner in command and control when it came to attacks and threats in Canadian/A merican airspace. Also it gave RCAF a chance to learn and share secret Air Defense information with the USAF. The BOMARC missile had the same range as the Avro Arrows. The difference was that the missiles were much cheaper and were a more feasible option for the Canadian air-force and the government’s budget.The Avro Arrow had flaws in its design which didn’t let it be at one hundred percent. One of the major flaws that the Arrow had was its limited fuel capacity. It could only carry approximately 10 000 lbs of jet fuel, which meant it had very limited range. The range was such a concern that the Royal Canadian Air Force had to build many special airfields in the North because the Air-force was worried that if the Avro Arrow went on a mission, it would be able to return by refueling in the airfields because it wouldn’t have enough fuel to go and comeback on one tank full.The plane also couldn’t pass some RCAF regulations which meant spending millions more just to fix the issues. The major problems were with the avionics and fire-control of the aircrafts. There were some minor incidences as well, during flight testing the landing gears failed during two separate occasions making the RCAF questioning the aircrafts capabilities. A lot of these problems left the Avro Arrow ineffective during many scenarios.Clearly it was smarter to invest in missiles which could get the job done easier and would cost less than half the price of the existing program. Cancelling the Avro Arrow program was a better and more economically stable decision by John Diefenbaker and his government. The program cost way too much money for our nation to afford. The program turned out to be a complete disaster and a huge waste of time and money.With a new era of anti-aircraft technologies emerging, the government found missiles to be much cheaper than interceptors and just as effective. With the BOMARC missiles we also got a bonus by having the Americans as our part nered Allies with whom we could share our defense techniques with. Due to the complications with the designs the Avro Arrow had many problems too expensive to solve with the existing price tag. The government clearly made the right and smarter decision by cancelling the Avro Arrow program.

High Stakes Testing In The Modern World Education Essay

I think that in today ‘s modern universe, everyone is determined to hammer some type of achievement, whether it is academic or vocational. In some instances high bets proving are used to find most of these accomplishments. High bets trial are hence used to verify a broad scope of critical results which allow pupils to come on to the following degree. High bets proving can be traced back to the 1965 mandate of the Elementary and Secondary Education Act ( ESEA ) . This was to better doing of import determinations about pupils, instructors, and decision makers in the simple and secondary schools and besides for measuring the schools and school systems. Clarke, Shore, Rhoades, Abrams, Miao, and Li ( 2003 ) found in their National Board survey that answerability systems with high bets test helped instructors aim countries for future direction, and transformed the accent on authorship and critical thought accomplishments. I ‘m of the steadfast sentiment that high bets test allows pupils to analyze and measure a given job or state of affairs by get the hanging the cardinal content cognition and achieving the accomplishments necessary for future success in instruction and work force. Besides instructors provide feedback so that accommodations and even restructuring could be applied. With high bets proving some instructors have adopted a more student-centred attacks Jones, Jones & A ; Hargrove, ( 2003 ) , and aligned their course of study to the province criterions, which in bend increased teacher coaction Marshall ( 2003 ) . Students have to be given the chance to construct on their old cognition and explicate their ain thoughts as to do sense of what is being taught. The civilization of the instruction has to be in coherency with the province or state to let pupils to bring forth at an optimal degree. Students must be able to associate and place within their linguistic communication, beliefs and norms. High bets proving besides highlights the accomplishments gaps between rich and hapless territories, rural and urban countries and among cultural and cultural groups. Uncovering these informations can let pedagogues to turn to the prevalent jobs, particularly if wagess and countenances to schools, instructors and pupils are specified. Administrators and instructors can nail possible jobs and readdress the course of study and instructional activities accordingly. Conversely, the high bets trials constrained many instructors ‘ ability to learn creatively Gordon & A ; Reese, ( 1997 ) ; Jones, Jones & A ; Hargrove, ( 2003 ) and undermined their sense of professionalism and liberty. Some of these high interest trials have defined course of study and fashioned direction. Teachers now have moved to where everything has got to be aligned and tightly structured. A sense of autonomy is no longer executable due to the authorizations and force per unit areas to execute. Teachers are hence learning the course of study and implementing a strategic method of memorisation – a pupil ‘s ability to shop and reproduce names, day of the months and facts for the benefit of go throughing a certain degree of their academic accomplishment. In add-on to the above, high bets test have the inclination to over trial and under-examine pupils abilities and accomplishments. This places an tremendous sum of force per unit area on the instructors and pupils likewise to follow a narrow course of study and concentrate on memorising facts alternatively of developing more advanced abilities. High bets proving has maintained a narrow appraisal of pupil capablenesss and so pupils do what they must in order to go through the test and nil more. Education becomes a inactive experience and this transcends the schoolroom to the work environment. Finally by far the most compelling indictment of these high-stakes scrutinies is that they test what pupils know instead than what they can make and as such motive is an authoritarian factor. Education should be an active experience where pupils are invariably engaged and where a love for acquisition is developed, instead than a hatred for concluding tests. Ash and Persall ( 2000 ) stated that motive can drastically impede school betterment and make an discerning and dead environment in which instructors are isolated, without chances to collaboratively work out jobs, portion cognition, or larn together. In reasoning the intent of high interest trials is to better pupil accomplishment. While pupils with larning disablements have a batch to derive from increased focal point on pupil accomplishments it is besides evident that high bets trial does hold major deductions. Crucially, with respects to high bets proving more direct and concrete information is needed to demo that pupils are using factual information and reassigning their cognition, accomplishments and thoughts into a merchandise, a public-service corporation or a public presentation. However, high bets trial are geared towards bettering pupils and heighten the answerability that the contrivers are urgently seeking and supply the equity and regard that each and every kid is entitled to in the school system. Then it might be merely possible that every kid would acquire a opportunity to reflect.BACKGROUND TO HIGH STAKES TESTING IN TRINIDAD AND TOBAGOIn Trinidad and Tobago High Stakes Testing are done throughout our primary schoo ls, secondary schools and third establishments as these establishments have maintained a stiff arrested development on scrutinies. Standardized trials are good in that they are utile for comparing pupils countrywide since they are all required to analyze the same course of study for the same test. The Secondary Examination appraisal is no different as it awards a kid for farther accomplishment in the academic field. Secondary Entrance Assessment ( SEA ) Examination is a high interest trial that is used in Trinidad and Tobago to ease the arrangement of pupils in Secondary Schools.A The SEA comprises of three documents Creative Writing, Mathematics, and Language Arts with an allotted clip frame for each topic and covers the national course of study for Primary-level instruction with a focal point on Standards three to five. The Common Entrance was replaced with this debut of the SEA scrutiny high-stakes trial to be used as one of the tools to drive the instruction system in the right way. Planners would no uncertainty argue that there is good virtue for the application of this high interest appraisal. Besides the SEA exams uses standard tonss to use the discrepancy in each paper and hence allows the pupil ‘s to keep a criterion when they are combined, therefore guaranting equity in the arrangement procedure. Placement in secondary schools continues to be on the footing of virtue, pick of schools and gender. Merely when pupil ‘s picks of schools have been exhausted, will try be made to put pupils in schools closest to their places. In such a high interest trial as the SEA exams the paper contains open-ended points for which pupils are required to build their responses, instead than choose them from a figure of other options. Open-ended points can arouse different right responses from pupils, but the accent is on uncovering pupils ‘ thought. This high interest trial gives room for originative and critical thought leting pupils to develop their accomplishments. Students are required to demo their cognition of the mechanics of linguistic communication and expose their academic competences. While their exists certain wagess to the SEA high bets test the sum of accent placed on larning through past documents, â€Å" brochures † and sample trials speaks to the unfortunate importance of the understanding the trial format over the importance of understanding the existent stuff. Furthermore, what makes a â€Å" good school † good is how good its pupils perform at the terminal of these trials. This places an tremendous sum of force per unit area on the instructors to follow a narrow course of study and concentrate on memorising facts alternatively of developing more advanced abilities. For case where a instructor would wish to give her pupils a hebdomad to plan an experiment to prove the consequence of planetary heating, the clip factor before the S.E.A. exam merely does non allow her to make so. Alternatively of advancing fresh groundbreaking thoughts, instructors are forced to restrict themselves and pupils to walking the beaten way. Another downside is that the instruction system is organized in such a manner that if you have jobs memorising and regurgitating, you are branded as a individual who is â€Å" non bright † and your way is set from every bit early as the S.E.A. scrutinies. Those doors are non unfastened to you who have jobs declaiming information, because even if you somehow do it go through the first phase of S.E.A. , you end up in the same state of affairs at higher degrees in a system that has the same learn-by-heart demands of its pupils. This civilization of high interest trials in instruction has limited the capacity of our citizens to bring forth at an optimal degree in our society because it has limited creativeness of the instructor, of the pupil and of the ensuing work force. Standardized testing besides limits creativeness of the instructors. Our state ‘s overexploitation of tests to measure pupil public presentation is holding serious negative effects on instruction and acquisition. The trials have defined course of study. The standardised testing of SEA exams merely assesses pupil ‘s ability to shop and reproduce names, day of the months and facts. What is of import is that pupils memorize the expression and non that they understand it. This leads to a entire deficiency of capacity for groking cardinal constructs and believing in abstract footings. In add-on, how the topic is tested has become how the topic is taught and what is non tested is non taught. Students should non be asked to reproduce a twelvemonth ‘s work in a 70 proceedingss exam because this does non develop their critical thought accomplishments and analytical techniques. By heightening creativeness in the schoolroom, it will cultivate originality in believing which will enable citizens to see things otherwise and use new schemes and attacks to work outing jobs. Education should be an active experience where pupils are invariably engaged and where a love for acquisition is developed, instead than a hatred for concluding tests. Fortunately for us, Ras Shorty I did non hold to go through a music test in order to contrive soca and it is a good thing that Brian Lara did non larn to play cricket through a cricket enchiridion with batting expression. It is non the sweeping reproduction of novel-writing but the originative usage of written linguistic communication that makes VS Naipaul an acclaimed author. In decision high bets test such as the SEA scrutiny has its benefits and its negative impact. It is utile in puting criterions across the schools, territories and state. Besides it would be polar in constructing answerability into the system. Hence provide feedback so that accommodations and even restructuring could be applied to the system. However, peculiar attending to the course of study and instructional techniques, alteration of proving methods, more teacher encouragement and good observation are some of the other factors that will besides promote pupils to accomplish higher classs.Campaigners InterviewedData Collection InstrumentDate and Time of Interview1. Teacher 2. Parent 3. Student: One Two Three Interviews – Interviews were conducted with a instructor, parent and students, with respects to high bets proving. 2rd June 2010 @ 2:00 autopsy 4th June 2010 @ 3:30 autopsy 7th June 2010 @ 2:00 autopsy 9th June 2010 @ 2:00 autopsy 11th June 2010 @ 2:00 autopsyTeacher:After carry oning an interview with a SEA test instructor, Mr. Mehindra stated that most pupils sitting the S.E.A Examination are under intense anxiousness as the course of study had many countries to specify. He stated that the SEA scrutiny course of study is rather regime and demands a batch from the pupils composing the test. A major job he stated was the clip restraint that inhibits pupils from being originative as there is small or no clip to experiment with information. Formulae, regulations and grammatical constructions are learnt and merely applied to inquiries. While he found a high interest trial such as the S.E.A. scrutiny to be relevant and necessary as it standardizes proving of pupils who portion similar learnt cognition and ability as to what they have studied throughout their primary instruction. He stated that as a S.E.A. exam instructor such a high interest trial is indispensable because it allows for pupils to be motivated and encourages an environment for competitory acquisition. He besides mentioned that the accomplishment of transportation is at the bosom of larning and should non be left to speculate. It must be officially encouraged and become profoundly engraved and structured into the course of study in schools. In contrast he besides claimed that the existent winners are ever those who think outside of the box and who have put their cognition and endowments to creative usage in the humanistic disciplines, concern, scientific disciplines, humanistic disciplines, athleticss and across subjects and have good balanced and holi stic development.Parent:Most parents want what ‘s best for their kids. They want their kids to go critical minds with the accomplishments necessary for higher instruction and great success in life. As a parent of a kid who sat the SEA test late she was much relieved that it was done and over with. She stated that utilizing high bets test to do determinations with of import effects for single pupils can be intimidating. Her concerns were if the trials are being used right and reasonably. She besides stated that it was much work for her as it was for her kid because she spent same sum of hours awake and was emotionally stressed out by the volume of worked needed to be covered by her kid. Besides the memorisation of all the assorted expression and grammatical regulations were rather overpowering. She found that the SEA test high bets test promoted a narrow focal point on acquiring the right reply and contract the course of study to whatever information is expected on the trial. Thinking outside of the box is discouraged. Capable countries such as art, music, wellness and scientific discipline got fringy attention.A Conversely she besides expressed rather an interesting point by acknowledging that high bets test facilitates higher acquisition accomplishments. She besides appreciated the fact that the SEA test high interest trial in peculiar besides encourages an environment for competitory acquisition.Student # 1As a SEA exam pupil it proved to be rather ambitious and boring Cavita stated with a diffident smiling. She has late completed the SEA scrutiny and shared some of her late fond memories. The effects of the high interest SEA test did so take a toll on her. Her full agenda had changed as she had increased her perusal hours because the work got really demanding, which in bend reduced her extracurricular activities by about half. She besides stressed of the scope of inauspicious emotional reactions, of which she frequently felt down, disquieted, or embarrassed. Besides at times she felt stupid and less proud of herself. While there was the motivative factor of competitory acquisition she besides stated that it was so a immense challenge. Cavita besides mentioned that her parents were rather supportive and did so attend to her every demand. Her female parent would frequently remain up while she studied and if she was hungry made a speedy bite for her to crunch on. She did nevertheless hold that standardising a high bets test such as the SEA tests do hold its benefits, as it allowed a similar scene of criterions across the schools, territories and state. Furthermore she stated that it gave a sense of what to anticipate at secondary and third degree scrutinies.Student # 2Ravi is a originative kid who is non really fond of tests. When questioned about the SEA test he was a spot hesitating about the subject because he found the test to be an highly hard undertaking. He argued that it was excessively much work to larn in excessively small clip. He stated that at times the focal point on memorisation of ex pression and grammatical regulations were rather overpowering. Besides he stated that instructors teach the course of study and merely what is in the course of study and as such originative humanistic disciplines and scientific discipline undertakings are sidelined in order to complete the demanding course of study. Next, he mentioned how boring it used to be as instructors focus on so many trial documents and past documents that at clip he felt suffocated. His extracurricular activities were denied as he had excessively much work to concentrate on. However he besides stated that he was a spot slower than others and frequently felt down and defeated, therefore, the demand to seek harder. On the positive side he was appreciative to the fact that in such a high interest trial as the SEA exam he can look frontward to capture into a secondary school, which in bend was his motivative factor.Student # 3Small speculative heads ever think critically, as such is this student who late wrote the high bets SEA test. She found the SEA scrutiny to be a ambitious vas to greater accomplishment. She stated that it a mechanism that is used to actuate pupils and instructors likewise. Student should desire to execute good to experience a sense of achievement as go throughing this test allows you to graduate and travel on to a secondary instruction. Teachers should besides experience accomplished when their clip and attempt is appreciated, non merely by their pupils but parents every bit good. She besides pointed out that standardising trial such as the SEA scrutiny will let pupils a just opportunity of equality as the same trial is given to each kid. She besides did non bury to advert that a high interest trial as the SEA test will besides help in puting criterions across the schools and state. On the downside nevertheless, she stated that a batch of analyzing had to be done and as such her extracurricular activities were minimum. Besides being originative was non an option as memorisation of assorted expressions and grammatical regulations was a cardinal factor in go throughing the SEA test.THEMES DERIVED FROM ALL INTERVIEWS TAKENHarmonizing to the World Wide Web, a subject â€Å" is a consolidative thought that is a perennial component in literary or artistic work, † in a sentence, paragraph or try. Many subjects can be derived from the interviews taken every bit many responses were likewise based. While it s true that each individual has given their valuable and honest parts towards this assignment, it can be noted that many of us are of the same position when it comes to standardised testing, and to a big extent Secondary Entrance Assessment Examinations, and that it that it is clip devouring with its overladen course of study, it encourages competitory acquisiti on, disputing, motivationally structured and it diminishes any excess clip towards extra-curricular or other capable affairs. As a instructor in the primary school, I am to the full cognizant that the clip tabular array is shifted doubtless when a kid escalates to the standard 5 category. Besides, small or no clip is given to extra-curricular activities every bit good as Creative Humanistic disciplines, Music, Science and Social Studies. It was besides highlighted that there are excessively many expressions, regulations and grammatical constructions which are to be mastered in order to keep and put high at its terminal. Decision In kernel, high-stakes testing has its benefits and its disadvantages. High bets trial is aimed at making better accomplishing pupils. A High-stakes testing is designed to keep single studentsA accountable for their ain trial public presentation, unlike â€Å" system answerability, † which is aimed at the suppliers of instruction, such as, school territories, and schools. However, this can non be achieved if the system is smothering the creativeness of the people. Memorizing a text edition is no replacing for advanced thought. The creativeness for advancement that should hold been cultivated in the schoolroom is missing. Therefore neglecting to go through for a esteemed school at the S.E.A. scrutiny does non specify a individual it merely puts you at a different degree. Rather the inquiry is how best to utilize high-stakes testing. Furthermore, sufficient resources must be provided for professional development of instructors in the usage of trials and redress of pupils who ab initio fails. Policymakers must non lose sight that the ultimate end of a comprehensive answerability system is non to honor or penalize, but to better the bringing of course of study and increase pupil larning. Some balance could be brought to bear on the overdose of these pen-and-paper trials if schools become committed to a annual expounding of kids ‘s work highlighting, among others, their accomplishments in athleticss, the ocular and executing humanistic disciplines, and the school ‘s outreach community programme, to be viewed publically by school functionaries, nucleus stakeholders and other service suppliers. It provides indirect grounds that pupils are showing understanding of their cognition in context. Therefore it is of my sentiment that a high interest trial does non specify an person but help a pupil into going a more successful and accomplishing individual. In Trinidad and Tobago we must recognize that the consequence of the instruction system which revolves about high bets scrutinies is non ever the most achieving method but a mechanism used to assist ease higher accomplishment.

Problems and Benefits of Privatization of Public Sector Organizations in China Essay

Privatization as an important role of economy , has great contribution for all over the world. So what is privatization? Privatization means transfer of assets of economic activity from public sector to private sector, it has been seen by many governments as a means of revitalizing inefficient industries and as an opportunity to raise revenues to ease budgetary problems; however, privatization in China is very complicated. When reform started in 1978, almost of the productive assets were state-owned in China. But reforms since then have not included privatization. Today, there is more than 70 per cent of Chinese productive wealth which belongs to Chinese government. During the first 20 years of reform, the government concentrated the country’s assets with a great purpose of development which helped to achieve the creation of infrastructure and expansion of industrial capacity. We can image, if the state assets had been privatized, it would become a big trouble for China to mobilize resources during the tremendous industrialization between 1980s and 1990s.That’s why the initial marketization-without-privatization approach has been successful. Also because of that, China has emerged a robust infrastructure and become an industrialized economy. However, this industry-first, government-investment-driven and export-oriented growth model which has been highly resource intensive has run its course. China has expanded export almost of the world, not only the developed countries, also Latin America, the Middle East and Africa. But this growth model is limiting the speed of export. China has to turn towards growth driven by domestic demand, not exports, and one led by service not industry to shift its economy. So what can help to stimulate the transformation? The answer is privatization. Privatization remains a thorny issue in a country where private property became a constitutional right only in 2004 and where the right to own productive assets remains unclear. Many vibrant, purely private companies have sprung up despite this uncertainty, but take care to stay out of the limelight. For example, the most famous Chinese private company is Legend Holdings Ltd, is Chinese investment holding company in IT, investment, and real estate formed by the Chinese Academy of Sciences- the best-known of which is the Lenovo Group in which Legend is the controlling shareholder. In 2006, the volume of its business was 4,033,096 million RMB. Another famous private company is Huawei which makes and sales telecommunication equipment. It is biggest supplier who provides the solution of telecommunication network. Until 2011, the whole company had 146,000 employees, and the annual sales volume was 203.9 billion RMB. Obviously the kinds of private companies become a main power to improve C hinese economy and increase national income. Proverbially, privatization can help to reduce the government financial and administrative burden. The best example is Legend Holdings Ltd. Legend Holdings Ltd was based on the Chinese Academy of Sciences. Chinese government only invested 200 thousands to organize the company. However, until now, the company has developed to an international holding company with the influence from all over the world. The Chinese government doesn’t manage the company directly but it controls a part of stock of the company. According to an analysis suggests that privatization of China’s state-owned enterprises is achieved with limited compromise on the social welfare responsibilities, and much of the improvement in the firm performance comes from the reduction in the agency cost at the management level. The state-owned enterprises generally have bloated management structure with excessive amount of managerial expenses. It is because the State Assets Agency has multiple objectives, and so long as the management meets those objectives it is neither motivated nor disciplined for profit maximization. On the contrary, private companies have their own management systems, they don’t have so much social welfare duties as state-owned enterprises. Rapid development of privatization also can help government to increase their financial income. According to the data suggests, in 2004, mainly to the private economy of small and medium-sized enterprises created 58.8 per cents of GDP, 68.3 per cents of exports and 48.2 per cents of revenue in China. Also we can see the data from Legend Holdings Ltd. Until 2003, this private company handed over to the national tax 5.45 billion RMB. As the state-owned enterprises, the government has to invest by themselves to get profit; however, as private company, government can get revenue without investing or management. Increasing efficiency and productivity in certain public sector is the third advantage of privatization in China. Some state-owned enterprises sale to specific purchasers through MBO(Management Buy-Outs). The managers cooperate with foreign companies which can help to import high technology equipment and improve the manufacturing technology. Obviously, this can increase the efficiency and productivity of company. The most famous example in China is Haier. Haier as a global electrical appliances brand, cooperate with 28 companies from difficult countries like America, Japan and Germany. As of 2008, Haier has surpassed rival Whirlpool as the world’s top refrigerator producer in terms of sales, according to Euromonitor, an independent business intelligence provider. Haier said it sold 12 million refrigerators worldwide last year, up 20% over the previous year. Its market share reached 6.3% globally. On the other hand, with the development of privatization in China, there are many problems which disturb the road of privatization. As I talked before, MBO is a kind of form of state-owned enterprises privatization. The government selling the state-owned enterprises to private organization or individual is another form. The biggest problem for this form is the individual will change the enterprise to family business. The Chinese Social Science Center had a research about Chinese private economy. The data showed 61.82 per cent companies admit that they are family business. Only 27.4 per cent of enterprises’ stock was controlled by family under 90 per cent. In China, family business enterprises’ average life is only 2.8 years. Why? Many bosses of private companies provide management job to their family. However, with the development of enterprise, importing the skills of manufacture and the experience of management become more and more important. Family members are not en ough for the development of business. The crisis of stock is another problem for privatization in China. A while back Huawei company was in trouble of old employees demanded the stock of enterprise. According to this event, we can notice there is more stock crisis in privatization of China. The owners of enterprises want to control the whole company; however, when the state-owned enterprises change to private enterprises, the distribution of stock is very confused. The lack of clear strategy of cooperation and the lack of coordination system make the partner scramble for stock, which can make the management layer into disarray. The developing of enterprise is seriously for entrepreneur. However, the growth of enterprise is not only expanding the company or increasing the number of employees, it appears in many aspects. Chinese entrepreneur always want to control their companies, this means they do not want to decrease their stock of the company. This phenomenon result to the lack of investment. For example, we can connect to family business. The lack of investment and management skills make the enterprises’ average life only 2.8 years. How to affect foreign investment and increase the capital is big challenge for Chinese entrepreneur because when the enterprises become private, the government cannot control or manage or invest to the companies directly. China’s privatization has developed more than 20 years, the private company increase the government financial income and develop Chinese economics. However the privatization in China is still not mature. A state-owned enterprise which changes to private enterprise has to face many problems. In general, the trend of Chinese privatization is optimistic. This also can help to develop the world economics.

12 Angry Men: Art of Persuation Essay

According to the legal system of the United States, every man put on trial is considered innocent until proven guilty. In the beginning of the film 12 Angry Men, however, this theory can almost be considered false to the jurors involved in a murder case. This 18-year-old Italian boy from a slum is on trial for stabbing his father to death. It is apparent that most jurors have already decided that the boy is guilty, and that they plan to return their verdict quickly, without even taking time for discussion. However, one juror, Juror Eight, stands alone against eleven others to convince them that the boy is not guilty, which means that he needs to persuade 11 other jurors from all walks of life, each with his own agenda, fears, and personal demons. In order to do so, he must prove with enough valid evidence that this boy is wrongfully accused of killing his father. Although this sounds like an impossible mission, he ultimately persuades the other 11 jurors to change their mind, with the reasonable doubts he finds during the debate, and more important, the superior persuasion techniques. See more: Is the Importance of being earnest a satirical play essay To sum up, Juror Eight uses incremental persuasion during the debate in the small private room. When persuading, he does so one small step at a time. He gets the rest of jurors to agree to a small point, and then gets agreement on a further smaller point. Then another and another until he has got them to his final destination. The brilliant part of it is that Juror Eight makes each small point very easy to accept and as logical as possible so none of the rest can really object to it. The debate starts with the first round of vote, in which all jurors except Juror Eight vote for guilty. After the first round of vote, he calls into question the accuracy and reliability of the only two witnesses to the murder, the rarity of the murder weapon and the overall questionable circumstances. He further concludes that he cannot in good conscience vote â€Å"guilty† when he feels there is reasonable doubt of the boy’s guilt. However, it looks like Juror Eight has no way to change his situation at all unless he can obtain additional support from any of the rest, and it is obviously difficult to persuade one juror to be the first one changing his vote. At that point, Juror Eight subtly use a persuasion method called final request. By doing so, he simply completes his argument, and asks the jurors to do just one more thing. He then takes a bold gamble that requests another anonymous vote. His proposal is that he will abstain from voting, and if the other eleven jurors are still unanimous in a guilty vote, then he will acquiesce to their decision. The secret ballot is held, and a new â€Å"not guilty† vote appears. Juror Nine becomes the first to support Juror 8, feeling that his points deserve further discussion. To continue, Juror Eight points out the first reasonable doubt. Based on his argument, one of the witnesses’ testimony, which claimed to have heard the boy yell â€Å"I’m going to kill you† shortly before the murder took place, could not be treated as sound evidence. In this situation, the persuasion technique being used by Juror Eight is Plain Folks. He tries to sell the jurors a message as an ordinary person, and the jurors are to believe that because they feel that Juror Eight is just like them and can be trusted. Juror Eight states that he used to live very close to the rail, and he cannot hear anything while the train passes. Therefore the old man is unlikely to hear the voices as clearly as he had testified. Also, he stresses that people say something like â€Å"I’m going to kill you† constantly at daily life but never literally mean it. Eventually, he persuades Juror 5, who had grown up in a slum, to change his vote to â€Å"not guilty. † In addition, Juror Eight uses another scheme to question the witness’s other claim. Upon hearing the murder, the witness had gone to the door of his apartment and seen the defendant running out of the building. However, he had an injured leg which amputates his ability to walk. Juror Eight tries to persuade the jurors by using evidence this time. In order to maximize the evidence’s effect, he lets the audiences engaged and involved in a walking experiment. Upon the end of the experiment, the jury finds that the witness wouldn’t have made it to the door in enough time to actually see the defendant running out. And come to the conclusion that, judging from what he heard earlier, the witness must have merely assumed it was the defendant running. At the same time, Juror Three, who looks irritated throughout the process, is about to explode. Juror 8 cleverly catches the chance and applies the persuasion technique called double bind to it. Double bind is a situation where a person has a choice (typically between two options), but whichever way they choose, they lose out, often with the same result. This situation may occur by chance, but in persuasion it is often carefully engineered by the persuader. He calls Juror Three a sadist, saying that he wants the defendant to die purely for personal reasons rather than the facts. This led to Juror Three’s explosion. He can’t help shouting out â€Å"I’ll kill him! And Juror Eight calmly retorts, â€Å"You don’t really mean you’ll kill me, do you? † Thus proving the point he mentioned earlier. This eventually turns Juror Two and Juror Six decide to vote â€Å"not guilty†, tying the vote at 6 to 6. This is absolutely a turning point in the film. At that time, every juror, no matter what his vote is, has started to realize Juror Eight might be eventually capable of changing the verdict. Furthermore, Juror Four states that he doesn’t believe the boy’s alibi, which was being at the movies with a few friends at the time of the murder. Juror Eight then tests how well he can remember the events of previous days. Juror Eight uses a persuasion technique called logos here. He focuses on cool logic and rational explanation to concrete his argument. When Juror Four only remembers the events of the previous five days, Juror Eight can easily draw to a conclusion that even an intellectual person like Juror Four cannot remember every single detail in his life. He continues to set up another premise: the accused has a huge fight with his father, and he was accused by the police soon after he finds out his father is dead. Therefore it is reasonable to conclude that he is under great emotional stress. With that saying, the jurors should not attribute the fact that he forgets the movie’s name as evidence that he kills his farther. Another question by Juror Two is that whether the accused, who was nearly a foot shorter than his farther, was able to stab him in such a way as to inflict the downward stab wound found on the body. Again, Juror Eight uses evidence by conducting an experiment to see if it’s possible for a shorter person to stab downward into a taller person. The experiment proves that it’s possible. This result probably is leading to juror’s incline to â€Å"guilty† again. However, Juror Five then explains the correct use of a switchblade, that no one so much shorter than his opponent would have held a switchblade in such a way as to stab downward, as it would have been too awkward. With Juror Five’s help, Juror Eight then continues to persuade the jurors by one of the most complex techniques in persuasion, reframing. This technique requires the person to step back from what is being said and done and consider the frame. Then he leads people to consider alternative lenses, effectively saying ‘let’s look at it another way. ‘ And finally he changes attributes of the frame to reverse meaning. In this case, With Juror Five’s word, Juror Eight successfully reframes the outcome of the experiment as sound evidence that provides another reasonable doubt for the accused. This revelation augments the certainty of several of the jurors in their belief that the defendant is not guilty. The last reasonable doubt is that the witness who allegedly saw the murder had marks in the sides of her nose, indicating that she wore glasses. To persuade Juror Four, Juror Eight tries to use the method called truth by association. He cannily asks Juror Four if he wears his eyeglasses to sleep, and Juror Four admits no one does. Here, in order to produce a convincing argument that something is true, Juror Eight first associates it with something else that is already accepted as true. He proves that the witness must wear glasses, and then explains that there was thus no reason to expect that the witness happened to be wearing her glasses while trying to sleep, not to mention that the attack happened so swiftly that she would not have had time to put them on. According to these truths, Juror Four finally admits that there is reasonable doubt in the case and changes his vote as â€Å"not guilty†. Throughout the debate, Juror Eight always seeks to increase the significance of certain elements that he wants the jurors to take more seriously or see as particularly important. The persuasion technique applied here is repetition. He continuously repeats sentences such as â€Å"We are deciding on a man’s life. †, â€Å"It is possible. †, â€Å"People can be wrong. † and â€Å"Are you sure? †, etc. The repetition of words not only causes it to become remembered (which is persuasive in itself), it also leads the jurors to accept what is being repeated as being true. With no doubt, by doing so, Juror Eight achieves the result he wants. In conclusion, this film shows how Juror Eight’s excellent persuasion skills can change other’s life. More important, while keeping his persuasion so effective, he has never done something unethical to persuade others, such as threating or lying. One of the insights that everyone should learn from this film is that one ought to stand up and exert his utmost efforts to fight for his point of his view. And with the powerful persuasion technique and the faith in ethic, everyone has the chance to make a difference.

The Modern Condition and The Artist's Response Essay

The Modern Condition and The Artist's Response - Essay Example In Modern Art 1851-1929 the author, Richard Brettell, says that an obvious but unmediated way that the artist represented the change of their time is by the subject of their work. By painting modern inventions, such as the Eiffel Tower or a lunch at a new cafe in downtown Paris, the artists was recording modernity. Because one abject can be represented in many ways it helps us analyze how the artists felt about the subject. For example, images of the "most important single achievements of the nineteenth and early twentieth centuries", or the modern city, were very popular subjects. For the purpose of this essay, we will look at how the question of Marxism and the answer of capitalism - and the results from the debate - have slowly transformed society up until this point, affecting and changing social class and consciousness over time and how these changes have been reflected in art forms. Marxism as a whole spurred the onslaught of a different sociological vehicle for governing the masses, a vehicle which contradicted the arguably excessive range of capitalism and what it stood for. By definition then this conflict reflected in art and how the psyche of the collective human race responded to either one or the other. Blamires stated that Marxists saw the chief evil to be eradicated as being the oppression by the capitalists and their allies of the working class (Blamires, pp. 404). Marxism advocated the administration and equalizing of society - all are equal - but failed to take into account the general urge of individuality as experienced by every human being. Due to the competitive and adaptive nature of capitalism, with its emphasis on individuality and the rights of every human, Marxist philosophy and strictures were revealed to be too oppressive, in a grand gesture of irony; human beings desired freedom and unique expression, and a system that regulated and repr essed anything that promoted defiance was seen as limiting and unnecessary. Expressing the notion of change, even gradual, was an easy task for the painters and artists of the transitional times between Marxism/communism and capitalism. Painting life and people in current situations was a means of expressing identification, for self and others. Examples of such works would include Manet's 'Un bar aux Folies-Bergre' (The Bar at the Folies-Bergre) or 'Masked Ball at the Opera'. These images depict a changing time and most notably, a gathering of people and a celebration of life in its individualized freedom. By definition then, these paintings can be seen as symbolic of free will and its execution, in rebellion against oppression and repression as defined by the anti-liberal motion of the Marxist embodiment of social norms. Capitalism in itself is not an absolute expression of individuality. There are still classes and regulatory boundaries, but these are more manageable. As Abrams stated, "the older usage of the term 'capitalism' no longer describes the system as it presently functions". This is implied in other forms of art, such as sculpture and architecture. Because of the individualist drive of competitiveness and self-expression as engendered by capitalism, inter-people conflicts based on viewpoints and opinion become a definite occurrence, and are expressed in art forms

Apple Company Business Environment Essay Example | Topics and Well Written Essays - 2750 words

Apple Company Business Environment - Essay Example It is expected that the continuance of this trend will encourage more consumer spending and pave the way for more investment by Apple in developing new products. However, weak economic conditions have continued to exist especially within the education sector in the United States. Many states are experiencing huge deficits in budget, which may hamper Apple’s sales initiatives within the educational sector. Most of Apple’s products and components are manufactured in factories across China through partnerships with suppliers and electronic parts manufacturers like Foxconn and Inventec (Housden, 2008). The fixed exchange rate regime adopted by the Chinese government is adversely affecting any effort by Apple to cut production costs, adding to the problems faced from tariffs and anti-dumping penalties (International trade regulations). Social The use of computers, laptops, Smartphones and music players is growing worldwide, especially in the emerging economies. This presents a good opportunity for Apple to widen its market reach especially within these new and relatively unexplored markets. Customers are more adept at using these electronic devices and the use of social networking sites like Facebook and Twitter has only enhanced the importance of computers and Smartphones for daily use (Aasend, 2001). Further, today’s generation places high value on education wherein strategies like offering discounts on products to students are helping Apple capture consumers from an early age and ensure their long-term commitment and preference for its products. Traditionally, Apple has always competed with Microsoft especially within the Operating Systems (OS) segment.... This paper approves that the preceding sections discuss the far, near and internal business environment of Apple Inc. Apple currently faces several issues that it must focus upon in order to ensure sustainable growth in the future. The firm must engage in its current strategy of licensing and strive to improve the economies of scope between personal computers and electronic media. Thus, the need for Apple over the coming years is to evolve into a learning organization. Besides licensing and partnerships, Apple can also consider the possibilities of joint ventures with other companies, which will allow it to develop various additional competencies. This report makes a conclusion that Apple’s primary strategy should be directed towards developing media-centric technologies and products. Nevertheless, the company should also work towards improving its computing products. In fact, Computer sales accounted for over 40% of Apple’s revenues in 2008. Apple continues to rely on the leadership and vision of its CEO, Steve Jobs. Mr. Jobs holds a considerable equity stake in the company and is one of the main reasons behind Apple’s resurgence from virtual oblivion. The reaction from the markets and consumers if he were to ever step down is rather uncertain. Therefore, the dependence on Mr. Jobs should not be a limiting factor for Apple and the firm must devise ways to operate as an organization. Such an initiative will allow Apple to strengthen its position and act through collective decision-making.

Interview Assignment on Nursing Example | Topics and Well Written Essays - 2000 words

Interview on Nursing - Assignment Example Two nurse managers were interviewed for this purpose. The interviews showed that the main challenges faced by managers are shortage of trained staff, inadequate training opportunities, lack of motivation, budget constraints and lack of team spirit. Detailed analysis of the interviews revealed that the experienced managers face more issues related to budget, maintaining the standard of patient delivery and implementing ethical code of conduct while dealing with patients while the relatively inexperienced managers face challenges like problem solving, authority issues and lack of efficient communication. 1. INTRODUCTION A nurse manager is responsible for conducting nursing programs in a large unit of a hospital; management related responsibilities of a nurse manager include: assisting in hiring employees, helping them in problem solving and goal setting, supervising the nursing quality in general, arranging for the training of personnel who need it and keeping a record of budget and su pplies/equipment etc (Health care position study, 1990). According to Hirschfeld (1992), the first challenge faced by nurse managers is lack of synchronization of theory and practice, thought nurses are educated and apparently trained, but most of them come with practical experience that is not adequate; secondly, a general lack of sharing the care giving responsibility among nurses is also a challenge for nurse managers; thirdly, managers face issues due to the lack of nurses familiarity with different cultures and inability to deal with cultural diversity in hospitals. A study by Tourish and Mulholland (1997) revealed that within NHS there are many communication barriers among the nurses and their managers. The study further reported that experienced managers seem to have less communication issues as compared to the relatively inexperienced or newly hired/promoted managers. Another study by Mathena (2002) attempted to identify the challenges faced by nurse managers. The researcher reported that the main challenge faced by nurse managers is that they are often required to assume roles beyond their education and prescribed responsibilities and that in such cases, the leadership skills and styles differ among the experienced and inexperience managers. 2. INTERVIEWS Two nurse managers from different units of a large hospital were purposively selected for interviews. One of the two was having a significant five years experience while the experience of the other interviewee was less than one year. This was done to enable a comparison of the challenges faced by both the mangers. Each interview lasted 15 minutes, and was based on semi structured interview schedule, constructed flexibly to allow for any questions that might help in obtaining more relevant information to the topic. 3. SUMMARY OF FINDINGS The main findings of the interviews are listed below: The duties of a nurse manager according to the nurse managers include: keeping track of the budget and supplies, assisting the administration in hiring new Personnel, arranging for or providing training of the hired nurses, supervising the general performance of nurses, ensuring and implementing quality patient care delivery programs and problem solving for nurses, counseling them if needed. The main challenges faced by nurse managers include: shortage of trained nurses, lack of adequate training facilities, constrained budget, lack of participation of nurses in patient care awareness programs, de-motivation among nurses due to low salaries and increasing cultural diversity in hospitals. The experienced manager was mainly concerned with issues like nurse motivation and ethical implementation of high quality patient c